I try not to discuss my work often. Not that I'll get in trouble with the boss or anything, but b/c this blog is supposed to be a reprieve from my work headaches. However, every so often, I have a day that makes me want to give it all up, head for the Bahamas, and live life as a drunken beach bum. Naked.
Today was one of those days. Difficult clients are a major problem, but I also work with a high-energy agent team full of Type-A sales associates who only earn money when deals reach the closing table. For example, the agents could put a sales contract together, work for a month to get all the required inspections, paperwork, title insurance, etc., just to have a buyer walk away at closing and back out of a contract. Who is usually blamed? The agent. Who gets nothing? The agent. Well, and me. Who do they complain to? Me. To make matters worse, often these deals involve more than one of my agents, and the placing of blame and fault for a deal not closing gets passed around like crazy.
Luckily, having worked in this business for 14 1/2 years, I quit counting chickens before they hatch. It makes no difference if I net $1,000 or $10,000 from a deal - I treat them all the same. I can walk into a closing and not honestly give a crap whether or not a buyer or seller decides to back out - and usually when they sense that from me, they straighten up and drop whatever power trip they're on.
What's hard is consoling an agent who just lost thousands of dollars on a deal that didn't close. Working straight commission is difficult, and no matter how long these agents have been in business, they have trouble being calm about these situations. It should be more difficult for me, seeing as I have an office overhead that MUST be met each month - but it's truly harder on them.
Anyone know of a magic pill I can give them when things get rough? I hate to see them get so upset.